Fulfillment Policy

Introduction

At ACADEMY 231 LLC, we are dedicated to providing the highest quality Brazilian Jiu-Jitsu training and services to our members. This Fulfillment Policy outlines our commitment to delivering excellent service, ensuring member satisfaction, and addressing any issues that may arise. By using our services, you agree to comply with this Fulfillment Policy.

Membership Services

Membership Plans

We offer various membership plans designed to meet the needs of different individuals. Each membership plan includes access to specific services, classes, and facilities. Details of our membership plans can be found on our website and at our gym's front desk.

Enrollment and Activation

Upon enrolling in a membership plan, your membership will be activated immediately, granting you access to our facilities and services. You will receive a welcome package that includes important information about our gym, class schedules, and membership benefits.

Class Schedules

Class Availability

We strive to offer a diverse range of classes at convenient times to accommodate our members' schedules. Our class schedule is available on our website and at the gym. We regularly review and update the schedule to meet member demand.

Class Cancellations and Changes

In the event that a class needs to be canceled or rescheduled, we will notify members as soon as possible via email, our website, and social media. We make every effort to minimize disruptions and offer alternative classes when possible.

Training and Instruction

Quality of Instruction

Our instructors are highly trained and experienced in Brazilian Jiu-Jitsu. We are committed to providing top-notch instruction and ensuring that each member receives personalized attention and guidance.

Member Feedback

We value member feedback and use it to improve our services. Members are encouraged to provide feedback on their training experience, instructors, and overall satisfaction. Feedback can be submitted in person or via email.

Facilities and Equipment

Facility Maintenance

We maintain our facilities to the highest standards of cleanliness and safety. Regular maintenance and cleaning are conducted to ensure a safe and comfortable environment for our members.

Equipment Availability

Our gym is equipped with high-quality training equipment and amenities. We regularly inspect and maintain equipment to ensure it is in good working condition. If any equipment is found to be faulty, please report it to staff immediately.

Member Support

Customer Service

Our staff is available to assist members with any questions or concerns they may have. We are committed to providing prompt and courteous customer service. You can reach our customer service team in person at the gym, by phone, or via email.

Issue Resolution

If you encounter any issues with our services or facilities, please notify our staff immediately. We will work diligently to resolve the issue to your satisfaction. In the event that a resolution cannot be reached promptly, we will keep you informed of the steps being taken to address the issue.

Refunds and Cancellations

Refund Policy

Membership fees are generally non-refundable. However, in exceptional circumstances, such as medical conditions or relocation, we may consider refund requests on a case-by-case basis. Refund requests must be submitted in writing and include supporting documentation.

Membership Cancellation

Members may cancel their membership at any time by providing written notice. Cancellation will take effect at the end of the current billing cycle. No further membership fees will be charged after the cancellation date.

Contact Information

Inquiries and Support

If you have any questions or need assistance with any aspect of your membership or our services, please contact us at:

ACADEMY 231 LLC
Address: 25 W Apple Ave, Muskegon, MI 49440
Phone: (231) 866-8292
Email: info@academy231.com

By using our services, you agree to comply with this Fulfillment Policy. Thank you for choosing Academy 231 LLC as your Brazilian Jiu-Jitsu training center. We are committed to helping you achieve your training goals and providing a positive and fulfilling experience.